RETURN AND REFUND POLICIES
We will do your order over at no cost to you if we have made an error. If you prefer, we will refund you in full (product and shipping). You have 21 days after receiving the item to get a refund or a replacment only if the article has not been worn. No stains odors and so on.
I know that the majority of people are honest but I have been stung by the scamers. I will replace the order free of charge for my errors but if a customer wants the shirt replaced in a different color, size, design I will do it for the full price but never for free. I am just a one woman business here, not a WalMart.
If the error was on the customer's part, we will do a new order for you but the cost for the product and shipping will be paid for by the customer.
Errors on the customer's part include the following:
- Not giving the order of the names in which they should be placed on shirts. (There is an area for you to put this information-"Special Instructions" area).This only applies if you have a request to do so. Otherwise we will place the names in an order that looks pleasing to the eye.
- Wanting particular colors of thread but not putting that request on the order form.
- Misspelled names or incorrect titles for the shirts.
- Wrong size or color of article. (I can change it if I haven't embroidered it yet)
Due to the nature of our products being personalized and special for you, we cannot accept returns or refunds unless we've made an error. Thank you for understanding.